raja95Frequently Asked Questions
Users starting out on raja95 often ask about account setup, payment methods, game rules, and security. This page answers the most common questions we receive from new and returning members. Whether you're signing up for the first time, making your first deposit, or checking how our live-dealer tables work, you'll find clear, straightforward answers here.
The questions below cover account registration, deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian banks, game rules for football betting and slots, and account protection. We've organized them by topic so you can find what you need quickly. If your question isn't answered here, our support team is available via live chat, email, or phone.
For detailed legal information, refer to our terms and conditions and privacy policyFor account rights, data handling, and jurisdiction notices, see our legal noticeThis FAQ is a quick reference; those pages contain the full framework governing how we operate and how you use our platform.
Topics covered on this page
- Account and registrationsignup steps, KYC verification, password recovery, account opening process
- Payments and transactionsdeposits and withdrawals via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and withdrawal fees
- Games and bettinggame rules, football betting, live-dealer tables, slots, cashback offers
- Security and supportaccount protection, data deletion, support tickets, and account recovery
The account-opening process has four main steps. First, visit our website or app and tap "Open account." Fill in your username, email, password, and mobile number, then agree to our terms and conditions. Second, verify your email by clicking the link we send you. Third, before your first withdrawal, upload proof of identity (ID photo) and a selfie to confirm who you are. Fourth, once verification is approved, you can make your first deposit using DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a direct bank transfer to mobile banking, local payment, online payment, or e-wallet. The entire process typically takes under subject to verification to complete the first three steps; identity verification depends on our review queue and may take a few hours to a business day. You can place bets and play games before identity verification, but you cannot withdraw until it's approved.
To request deletion of your personal data, log into your account and go to Account Settings → Privacy and Data. Select "Request data deletion" and confirm your choice. Alternatively, contact our support team via live chat or email with your account username and the subject line "Data deletion request." Once we receive your request, we confirm it in writing and explain what data we will and will not delete (for example, we may retain transaction records for legal and accounting purposes). After confirmation, we process the deletion within the timeframes set by local data-protection law. Our privacy policy explains which data categories are subject to deletion and which we retain for compliance reasons. If you have specific questions about your data, reach out to our support team.
Payments and transactions
Yes, we support deposits and withdrawals via mobile banking, local payment, online payment, and e-wallet direct bank transfers. To deposit, go to your account and tap "Deposit," then select "Bank Transfer" and choose your bank. You'll receive a unique transfer account number; send your funds to that account and include your username or account number as a reference. The deposit arrives within one business day. For withdrawals, go to "Withdraw," select your bank, enter your account number and the amount, and submit. Withdrawals to Indonesian banks are subject to standard processing windows and verification. We also support e-wallets: mobile banking, local payment, online payment, e-wallet, and mobile banking, which typically process instantly. If you have questions about your specific bank's availability or a transfer issue, contact our support team.
We do not charge a fee on deposits or withdrawals from your account. The amount you deposit is credited in full to your account balance. Withdrawals are paid out without deduction, subject to verification and standard processing windows. However, your payment provider (your bank or e-wallet service like local payment, online payment, e-wallet, mobile banking, or local payment) may charge their own fees—for example, some banks charge a small fee for outgoing transfers, or an e-wallet may have a transaction fee. These fees are set by the payment provider, not by raja95, and appear in your transaction receipt from that provider. If you have questions about a fee charged by your bank or e-wallet, contact them directly. For questions about our own fee structure, reach out to our support team.
Games and betting
Before you place your first bet or play a game on raja95, read our terms and conditionswhich explain the rules governing all betting markets, live-dealer games, and slots. Pay special attention to the sections on betting rules (how odds work, minimum and maximum bet amounts), game rules (how slots and live-dealer tables operate), and account suspension or closure (when and why we may limit access). For football betting, familiarize yourself with match rules, settlement times, and what happens if a match is postponed or cancelled. For live-dealer tables like blackjack, roulette, and Dragon Tiger, understand the house rules and how we handle disputes. For slots like Aviator, Sweet Bonanza, and Gates of Olympus, note the RTP (return to player) and volatility. Our support team can answer specific game-rule questions via live chat. If you notice unusual activity or suspect a game error, contact us immediately.
Our weekly cashback offer is available to active members and calculated based on your betting activity during a set period (usually Monday to Sunday). The exact percentage and eligibility depend on your account level and current promotions; check the "Promotions" section in your account for details. Cashback is credited to your account as a bonus balance on a fixed day each week, subject to terms and conditions. This bonus balance may have wagering requirements or restrictions on which games you can use it for; read the promotion terms carefully. Cashback is not guaranteed—it's offered as part of our promotions and may change or end without notice. To qualify, your account must be in good standing (no violations of our terms) and you must have wagered during the eligibility period. If you don't see a cashback credit you expect, contact our support team with your account username and the week in question.
Security and support
To open a support ticket, log into your account and go to Account → Support, or use our live chat feature on the website or app. Tap "New ticket" and describe your issue in detail—include your account username, the date the issue occurred, and any screenshots or transaction IDs if relevant. Our support team responds via email or live chat within standard timeframes. For urgent issues (account locked, withdrawal problem, suspected fraud), use live chat to reach us faster. You can also email our support address directly with your request. Each ticket is assigned a reference number; save this for your records. We respond in English and aim to resolve most issues within one business day. If your issue requires investigation, we'll keep you updated on progress. Check your account notifications regularly for our responses; we'll also send emails to the address on file.